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Your ultimate source for LCD Recycling

Frequently Asked Questions

Do you guys ship back Defective LCDs?

We keep all defectives in case customers want them back.

In case of any disagreement, your LCD’s are available and ready to be shipped back to you.

All LCD’s marked as defective are kept for 7 days after testing.

It is helpful if you state that you will be requiring defective LCD’s back when shipping your order to us. This only helps expedite the process.

For the return of defective screens , LCDSWAP does not cover the postage or arrange for shipping in any circumstances.

How to quality for a FREE Shipping Label?

Over time, we have designed our process to make our service the easiest and most convenient to use. We offer FREE shipping labels to save your time!

  • We cover all shipping costs associated with your LCDs arriving at our facility (rules below).
  • Canadian customers must be shipping 100+ pieces to us for us to provide a free shipping label.
  • US customers must be shipping 200+ pieces for the free shipping label.
  • For INTERNATIONAL customers, shipping labels are available for over 500 pieces.
  • In certain locations we may refuse shipping labels but even then we will offer to cover shipping if quantity threshold is met.
  • We recommend LCDs be shipped to us on Fridays or Mondays so they can arrive within the week and this way we can get testing done as soon as possible which mean you receive your money faster.

What payment methods are available for payouts?

We offer a variety of payment methods to suit your business. The most popular payment methods that we offer include:

  • PayPal
  • Interac EMT
  • Wire Transfer ($1,000 and over ONLY).
  • Check/Cheque
  • Cash
  • Store credit towards LCD Screens

FYI:

  • Wire Transfer payments usually take 1-3 business days before funds are available.
  • Payment via Western Union and Money Gram is not available as of May 1st, 2015
  • Payment via SquareUp is not available as of May 1st, 2015
  • Payments over $10,000 are only made via Wire Transfer.
  • Interac EMT is only available to Canadian customers.

What LCDs are you guys currently purchasing?

Currently, we purchase LCD’s for most Apple, Samsung and LG models.

A complete list of what LCD’s we are purchasing along with pricing can be found here: http://lcdswap.com/prices/lcd-buy-in-prices/

– As of January 2015, we are no longer accepting LCD’s for Blackberry, Nokia, Motorola, HTC and Sony models.

– We will soon be purchasing LCD’s for TV’s, Laptops, Tablets and MORE!

How does your process work?

We have thousands of customers across the world and we offer multiple options to serve your needs. Firstly, check out our current LCD buy-back pricing which can be found HERE.

1. You may visit one of our locations between 11am-7pm any day between Monday and Friday to drop off your broken LCD’s. We have tech specialists on site who will test each and every single LCD.
OR

Ship the items to us. You may qualify for a FREE shipping label if:- You are shipping more than 100 LCD’s from Canada.

– You are shipping more than 200 LCD’s from USA.

– You are shipping more than 500 LCD’s from outside of North America

(for certain areas and in certain cases, we obtain the right to refuse a shipping label).

REQUEST A FREE SHIPPING LABEL OR PICKUP NOW.

2.1 Once the items get to us, we take 1 to 3 days to test each and every single piece.

2.2 We then send you a report based on how many are actually good, functioning, recyclable LCD’s.

2.3 As soon as that’s cleared up, we give you payment in any method you like.

How long do you guys take to pay?

Our clients include some of the biggest name in the cellphone industry and we realize that getting paid quickly allows them to get back to their core business. Over time, we have simplified our process so that customers can get paid without any barriers or long wait times like other companies.

  • We guarantee a testing report within 1-3 days of items arriving at our facility.
  • Our turn-around time is the fastest in the industry, no doubt.
  • We accomplish this by having 5-10 trained testing techs on site at all times that ensure no report is ever late.
  • Once items are tested, they are audited and then the final report is shared with you
  • Rest assured, you will get paid faster than you think.

Do you sell LCD screens?

Yes, to view our most up-to date pricing, please click HERE.

Our developing team is currently working to convert our website into an e-commerce website. This will allow customers to place orders directly through the website.

To currently place an order, please e-mail your request to: info@lcdswap.com

 
13.What LCD’s are you guys currently purchasing?
Your main advantage with LCDSWAP is the wide range of models we accept. We want to make your life easier and instead of going to different vendors to sell LCD’s for Apple, Samsung and LG models, you can simply come to us to sell all together.

A complete list of what LCD’s we are purchasing along with pricing can be found here: http://lcdswap.com/prices/lcd-buy-in-prices/

– As of January 2015, we are no longer accepting BLACKBERRY, NOKIA, MOTOROLA, HTC AND SONY MODELS.

– Newer models are added every month.

– We will soon be purchasing LCD’s for TV’s, Laptops, Tablets and MORE!

Do you guys make any pre-payments for LCDs?

The simple answer to this question is NO.

Since the early days of LCDSWAP, we have never made any pre-payments to ANY clients.

We only make payment upon receiving and testing all screens.

Ease of Business

We do realize that some customers feel more comfortable if they are receiving credit up-front for their screens but there are many complications when it comes to that. The companies that might be paying a certain % up front will ONLY pay via PayPal because as we all know, funds paid via PayPal are always chargeback-able. Our volume is incredibly high and going through the hassle of chargebacks and disorganized accounting in case of disagreements does not suit our line of business.

Alternatives

What we recommend to first time customers is to try sending us a test package with a smaller than usual quantity. Not only does this allow customers to get a taste of our process but once they realize how fast and easy we are to deal with, they almost always become long term customers.

 

How do you guys test LCD Screens?

We only test our LCD’s using PHONES. Phones are opened and attached to LCD connector cables to be created into testing devices.

Say NO to companies that use testing boxes that are available online.

1. These boxes are unreliable as they provide inaccurate results. These boxes can easily fail 10-30% of screens that are completely working.

2. Your LCD came off of a phone and is going to be used on a phone so it is best practice to test using a phone.

We test every screen in 3 colours: Black, Gray and White. What we are looking for when testing screens:

  • OEM vs NON OEM
  • Bad back-light (considered DEFECTIVE)
  • Dead pixels (considered DEFECTIVE)
  • Grey area (considered DEFECTIVE)
  • Lines (considered DEFECTIVE)
  • Screen burns (considered DEFECTIVE)
  • Pressure spots (considered DEFECTIVE)
  • Touch functionality (most considered DEFECTIVE)

Do you guys take LCDs with dead pixels?

Yes,

All LCD’s with white spots or dead pixels are considered B-grade and we pay out the amount associated with B-Grade LCD’s. To check out our most up-to-date pricing, please click HERE.

 

How often do LCD BuyBack prices change?

Not so often, but prices DO change.

For majority of models, price is usually stable unless a massive dump is made into the market or when new phones come out.

We make sure we e-mail customers on our mailing list every single week with updated LCD BuyBack prices. Although pricing does not change every single week, we believe that it is important to keep customers informed of current pricing at all times.

Our knowledge and influence in this industry counts for a lot and we have noted some interesting trends over time. Pricing for newer models are most volatile to change so customers should always try to get their LCD’s shipped to us as soon as they can to avoid losing money.
Even if pricing has changed after a shipping label has been issued, the pricing applies for the date of shipping so our customers are not hurt by a drop.

You can now subscribe to our mailing list by filling out your e-mail in the footer of our website and this will ensure you stay updated with all price changes at all times.

How should I pack my LCDs?

Packing your LCD’s correctly can easily earn you a 10-20% extra yield on your LCD’s. It really does make the difference.

Please follow out suggested guideline for packing and shipping broken LCD screens which can be found HERE. Further, we have created a short video on packaging instructions which can be viewed HERE.

Packaging Tips

  • Aim to not go over 400 LCD’s in a single box.
  • WATCH OUR VIDEO HERE.
  • Pack each LCD in an individual bubble bag sleeve if you can.
  • Ensure that the box is not shaking at all and is sturdy.

How much are you currently paying for LCD Screens?

Our LCD BuyBack prices are the best in the industry! Pricing is always up-to-date as our website is regularly maintained and e-mails are sent every week to keep clients informed.

Our standard pricing can be found here: LCD Buyback Pricing page but we do offer volume pricing for customers providing us with large volume on a monthly basis.

PRICING IS IN CANADIAN DOLLARS.

Ready to sell your broken-glass LCDs?

 

If you have any further questions, please check out the FAQs page or contact us.